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  • 1

    Presentation

    Abstract:

    Presentation given at the International ILLiad conference, Virginia Beach, VA March 2014. This presentation covered problem solving techniques for front-line staff to allow them to answer user questions without having to refer them to the ILL staff. Also included strategies and best practices for managing problem requests and, sometimes, problem patrons.

    Date Created:
    2014-03-19
    Resource Type
    Presentation
  • Abstract:

    This white paper calls for a series of changes to improve resource sharing in the state of Indiana. These changes include; making rare and scarcely held resources such as local history discoverable; making Indiana Evergreen’s collections discoverable and requestable by other libraries; implementing recommendations on membership in Indiana Share; adherence to best practices for resource sharing; and, recognizing that the population is mobile and that users of public libraries may also b…

    Date Created:
    2014-4-09
    Resource Type
    White Paper
  • Abstract:

    This white paper includes an analysis of the current (2006) state of resource sharing in Indiana with recommendations for improvement.

    Date Created:
    2007-01
    Resource Type
    White Paper