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  • 1

    Presentation

    Abstract:

    Presentation given at the International ILLiad conference, Virginia Beach, VA March 2014. This presentation covered problem solving techniques for front-line staff to allow them to answer user questions without having to refer them to the ILL staff. Also included strategies and best practices for managing problem requests and, sometimes, problem patrons.

    Date Created:
    2014-03-19
    Record Visibility:
    Public
    Resource Type
    Presentation