where's my stuff presentation version.pdf (6.23 MB)
Where's my stuff?
presentation
posted on 2014-12-16, 00:00 authored by Collette MakPresentation given at the International ILLiad conference, Virginia Beach, VA March 2014. This presentation covered problem solving techniques for front-line staff to allow them to answer user questions without having to refer them to the ILL staff. Also included strategies and best practices for managing problem requests and, sometimes, problem patrons.
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2016-04-27Language
- English
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