The process of moving digitized and born-digital materials from selection to recovery, discovery, and preservation, was ambiguous at Notre Dame, as a “favor system” had become the norm. To address the issue, the Digital Collections Workflow (DCW) team, comprised of individuals from units across the library, developed workflows based on representative and adaptable use cases. This collaborative process, fueled by shared experience, resulted in a low- tech “case manager” approach that ensures personalized attention and continuous communication. ND case managers will describe the process of establishing collaborative workflows, including triumphs, lessons learned, and strategies for adopting and sustaining the process.
Presented at the Best Practices Exchange 2019 in Columbus, Ohio.